Senior UX Designer

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

athenahealth is a progressive & innovative U.S. health-tech leader, delivering cloud-based solutions that improve clinical and financial performance across the care continuum. Our modern, open ecosystem connects care teams and delivers actionable insights that drive better outcomes. Acquired by Bain Capital in a $17B deal, we’re growing fast and investing in bold, strategic product innovations. We foster a values-driven culture focused on flexibility, collaboration, and work-life balance.

Headquartered in Boston, we have offices in Atlanta, Austin, Belfast, Burlington, and in India: Chennai, Bangalore, and Pune.

Position Summary: We’re looking for a Senior UX Designer to thoughtfully contribute to our award-winning athenaCollector product in Chennai. In this role, you will work closely with a multi-disciplinary agile R&D team to define, design and test product and digital service features with the goal of creating valuable and delightful experiences for our users.

Education, Experience, & Skills Required

• Bachelor’s or Master’s degree in Design, Human-Computer Interaction, Cognitive Psychology, Computer Science, Business or related disciplines
• 5 to 9 years of professional experience working in digital design
• Solid capability in UX creative and design techniques
• Experience facilitating and summarizing user research as part of field studies and in-person or remote evaluative testing
• Understand how to work within agile development process for the design, development, and delivery of software
• Strong verbal and written communication skills

Responsibilities

• Identify and frame user-centered problems effectively
• Conducting discovery to understand user needs, behaviors, and pain points through methods such as interviews, surveys and observational studies.
• Developing and organizing the structure of information within a product to ensure that users can easily navigate and find what they need.
• Creating wireframes, mockups, and interactive prototypes to visualize design concepts and facilitate user testing and feedback.
• Collaborate with product and engineering teams throughout the agile planning, design and development process to deliver released product that meets design intent
• Collaborate with your team to ensure product features meet UX quality standards for workflow, interaction design.
• Presenting design concepts and rationale to stakeholders, gathering feedback, and incorporating it into the design process.

Behaviors & Abilities Required

• Design simple, effective, and elegant interactions between users and products.
• Create strong problem statements and metrics to ensure design solutions are achieving the right business and user outcomes
• Forge strong relationships and work collaboratively with a multi-disciplinary team
• Provide sound rationale for recommendations to gain others’ support and commitment.
• Capable of managing ambiguity, change and uncertainty, focusing on information at hand and making good and timely decisions to effectively keep work moving forward
• Adapt to ever-changing needs of a dynamic business with flexibility and willingness to jump into any aspect of work to help the team achieve results

About Athenahealth Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support. Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve. What We Can Do For You Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs. We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation. In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued. Learn more about our culture and benefits here: athenahealth.com/careers https://www.athenahealth.com/careers/equal\-opportunity