We are looking for a high-impact
Senior Rider Cluster Manager
to lead and manage rider operations across multiple clusters/regions. The role is responsible for rider capacity planning, productivity, service levels, cost control, and people leadership. This position plays a critical role in ensuring last-mile excellence through strong execution, data-driven decision-making, and on-ground leadership.
The Senior Rider Cluster Manager acts as the bridge between central planning, city leadership, and field execution, owning end-to-end rider performance and experience.
Key Responsibilities
Rider Operations & Performance Management
Own end-to-end rider operations across assigned clusters
Drive rider productivity, attendance, login hours, and order fulfillment metrics
Ensure SLA adherence for delivery timelines, cancellations, and customer experience
Monitor daily performance dashboards and take corrective actions proactively
Capacity Planning & Utilization
Plan rider capacity in line with demand forecasts, seasonality, and business growth
Optimize rider deployment, shift planning, and route allocation
Balance cost, utilization, and service levels across clusters
Work closely with central planning and control tower teams
People Leadership & Engagement
Lead, mentor, and manage Cluster Managers / Rider Operations Managers
Drive hiring, onboarding, training, and ramp-up of riders
ATS Match is available
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