Operations Support Specialist

Operations Support Specialist

Seattle, WA | 7 - 12 years of experience

Job Description

Must Have Technical/Functional Skills

• Experience in operational support for cloud-based environments, specifically AWS and Azure.

• Manage and maintain Windows server environments, ensuring system stability and performance

• Analyzed and resolved system performance issues using tools such as Splunk and AppDynamics

• Knowledge of DevOps practices and tools.

• Familiarity with containerization technologies (e.g., Docker, Kubernetes).

• On-call support and Major Incidents handling

• AI Tools: Utilize latest technologies to implement and streamline operational efficiencies

• Cloud Computing & Virtualization: Experience with Azure, AWS, and VMware across enterprise environments.

• IT Monitoring & Analytics: Hands-on expertise with AppDynamics, Splunk, and Zenoss for performance monitoring and incident detection.

• Operating Systems & Infrastructure Management: Experience in AIX, Linux, Windows, z/OS, and mainframe/distributed systems.

• Automation & Orchestration Tools: Experience with BMC BladeLogic, IPsoft IPcenter, Blue Prism RPA, and TWS/Maestro.

• DevOps & Collaboration Platforms: Proficient with Azure DevOps, ServiceNow (support DLs and following up on tickets; prepare various report metrics), SharePoint (Admin with Wiki creation), Teams, and Miro.

• Cross-Functional Team Leadership: Lead globally distributed Agile teams, including responsibilities of multiple roles.

• Incident Management & Root Cause Analysis: Senior-level experience managing major incidents, reducing MTTR, and maturing RCA processes.

• Agile Project & Product Delivery (SAFe/Scrum): Deep agile background with external certifications; experience in PI Planning, DevOps, and Release Train coordination.

• System Integration, Deployment & Environment Management: Code deployments, environment readiness, and system lifecycle operations across cloud and on-prem platforms.

• Risk Management & Operational Resilience: Experience in identifying risks, leading Disaster Recovery/Business Continuity exercises, and ensuring operational continuity under pressure.

Responsibilities

• Provide operational support for cloud-based environments, specifically AWS and Azure

• Manage and maintain Windows server environments, ensuring system stability and performance (both on prem and cloud).

• Monitor and analyze system performance using tools such as Splunk and AppDynamics.

• Implement and maintain best practices for cloud security and compliance.

• Assist in the deployment and configuration of applications and services.

• Document processes, procedures, and system configurations for knowledge sharing.

• Participate in on-call support rotation as needed.

• Implement AI functionalities as required by end-user community.

• Lead globally distributed Agile teams supporting complex IT environments across distributed, mainframe, and cloud platforms.

• Manage end to end environment operations, including batch processing, system monitoring, code deployments, and database refresh coordination.

• Oversee major incident management, driving rapid triage, escalation, communication, and resolution to minimize business impact.

• Perform advanced root cause analysis, maturing RCA processes and reducing repetitive issues and MTTR.

• Implement and optimize monitoring solutions using AppDynamics, Splunk, and Zenoss to proactively detect and resolve performance issues.

• Execute system lifecycle activities, including installations, upgrades, decommissioning, and compliance aligned operations across on prem and cloud environments.

• Lead knowledge transfer, ensuring complete, compliant, and seamless handoffs across internal and external teams (including utilization of KB articles).

• Drive continuous improvement initiatives, reducing manual interventions, identify repetitive patterns then work with teams to mitigate findings, improving batch job reliability, and enhancing operational efficiency.

• Support disaster recovery and business continuity, validating system resilience through Disaster Recovery/Business Continuity exercises and configuration reviews.

• Administer collaboration and ITSM platforms, including SharePoint, ServiceNow, and Azure DevOps, ensuring accurate documentation and streamlined workflows.

Base Salary Range: $90,000 to $105,000 Per Annum

TCS Employee Benefits Summary:

Discretionary Annual Incentive.

Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support: Maternal & Parental Leaves.

Insurance Options: Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.

Time Off: Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.