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Premium Support Engineer
Job Description The Role As a Premium Support Engineer (PSE), you will provide expert-level support services for SUSE products in select customer accounts. In this role, you will be responsible for building strong relationships with assigned customers to understand their environment, use of SUSE products, business processes, and installation and configuration. This understanding will enable you to provide personalised support and services, both proactively and reactively. Your in-depth knowledge of SUSE technologies and solutions will allow you to deliver the highest level of service to our customers.
In the PSE role, you will interact with the customer’s L2 and L3 teams to resolve technical issues related to SUSE Linux and related SUSE products, and provide high-level advisory services to help them keep their SUSE products in top operational order. The PSE will have priority and direct access to other SUSE team members (Peers, Backline, Engineering, and Development) for critical issues requiring additional assistance.
Critical to achieving excellent results will be developing strong relationships and resolving the most crucial customer issues to aid renewal of their Premium Service contract. The role sits within Global Services Americas and reports to the Services Manager East, who is US-based.
Focus Areas
Preferred Experience & Skills
Product Expertise With The Following
The Following Are a Plus
Personal Attributes
For US Only - US Pay Transparency Disclaimer
If this role is filled in the United States of America, the starting base salary is expected to be between $67,000 and $122,000. In addition to this base salary, we offer a commission plan and an attractive benefits package. US benefits include a comprehensive medical plan, life and disability insurance, 401k, Employee Assistance Programme and generous paid time off and leave policies.
Actual compensation will be determined by factors such as experience, skills, geographical location, internal equity, and budget. Please note that this salary information is applicable to the US only.
This role is subject to successful background checks, including criminal, credit, employment references. This will be conducted by SUSE’s background check provider, where legally permitted. The candidate is required to complete the background checks once an offer has been accepted.
This position is subject to a background check(s), including criminal, credit, and/or employment references. The candidate is required to complete the background check(s) once an offer has been accepted. This will be conducted by SUSE’s external provider, where legally permitted.
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