Senior Analyst - Procure to Pay

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.There’s another option. Freshworks. With a fresh vision for how the world works.At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.Fresh vision. Real impact. Come build it with us.Job DescriptionWe’re hiring a Senior AP Analyst who thrives in complex, fast-paced environments and takes ownership of resolving issues end-to-end. You’ll go beyond processing invoices — acting as a problem-solver, business partner, and quality champion across the invoice-to-pay lifecycle.What You’ll DoProcess PO and Non-PO invoices with high accuracy and within SLAProactively resolve missing PO, insufficient funds, pricing mismatches, and approval delaysOwn complex cases end-to-end, coordinating with business, procurement, FP&A, and vendorsPartner with business teams to unblock approvals and prevent agingSupport global payment cycles and assist with wire return investigationsEnsure tax compliance documentation (W8/W9) and audit readinessIdentify recurring issues and contribute to root cause analysis and process improvementsAct as a subject matter expert for AP tools (ERP, OCR, ticketing systems, portals)Support month-end close activities and audit requestsContribute to AP metrics, reporting, and continuous improvement initiativesQualifications6–9+ years of AP experience in a mid-to-large global organizationStrong understanding of PO lifecycle, 2-way / 3-way match, and accrual conceptsExperience with ERPs (NetSuite preferred) and invoice automation toolsStrong stakeholder communication and follow-up skillsProven ability to manage high volumes with accuracy and ownershipProcess improvement mindset and strong attention to detailAdditional InformationAt Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.