At Netflix, our mission is to entertain the world. Together, we are writing the next episode - pushing the boundaries of storytelling, global fandom and making the unimaginable a reality. We are a dream team obsessed with the uncomfortable excitement of discovering what happens when you merge creativity, intuition and cutting-edge technology. Come be a part of what’s next.
Netflix House is a first-of-its-kind, permanent, year-round home for fans where you can explore, play, taste and shop your way through your favorite Netflix stories. It’s free to enter, and once inside, you can dive into activities that immerse you in your favorite titles with a mix of complimentary and paid experiences. With fresh experiences dropping regularly throughout the year, there's always a new reason to come back.
The Role As the Crew Lead (Retail), you will partner with the Retail Manager and Retail Supervisor to oversee the daily Fan (what we call our guests) and Crew (what we call our employees) experience in the Shop at Netflix House. Your responsibilities include supervising the retail Crew Members during their shift, ensuring they engage with Fans, promote merchandise, and monitor staffing and sales levels. You will be tasked with overseeing daily break plans and supporting operational and technology-related troubleshooting. You are an individual who is passionate about sharing your Netflix fandom through clear communication, product knowledge, and a desire to create memorable experiences. The ideal Retail Crew Lead is dedicated to connecting with their Crew and Fans.
You will focus on pre-shift communications for your assigned Crew, while assisting Supervisors and the Manager On Duty to uphold operational, safety, and Fan service standards within your area throughout your shift. You will be expected to lead by example in real-time by supporting the Crew as they move through retail workspaces.
This on-site, hourly role reports to the Retail Manager with daily oversight by the Retail Supervisor and is based in Dallas, TX.
What You Will Do
What We Need From You
Compensation: $24.08 - $35.10 per hour
Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you need an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.
We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.
Netflix House is a unique culture and environment. Learn more here.
Job is open for no less than 7 days and will be removed when the position is filled.
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