Senior Executive Client Success

Job Description

Internal and External

• Delivers insightful top-level presentations and actionable recommendations to our key clients
• Responsible for managing client concerns and making sure of the resolution process through discussion and execution with all internal stakeholders in the organization
• Become a market expert in one or more tech and durable categories / industry segments
• Being an internal CSM ambassador and multiplicator, drive the CSM spirit within the organization as a role model
• Co-ordination and decision making of how to achieve client outcomes and organization goals
• Understands and works with the whole portfolio of Point of Sales- related data with global and key clients and is the central point of contact
• Educates key and senior customers about the most relevant features/functionalities for their specific business needs
• Finds and builds, new user base for NIQ offerings
• Develops fact-based answers to complex key business questions. Elaborates use cases with clients that shows the value of NIQ data and their outcome for the clients
• Identifies Sales leads for cross sell and upsell opportunities with the client
• Helps to improve business renewal rate by demonstrating clear business outcomes and value.
• Eagerness to learn, open mindset, team spirit, and an entrepreneurial attitude

Qualifications

• Bachelor’s/ master’s degree in business administration, or equivalent experience
• Strong business understanding in tech & durables business and related Retail
• Interest for Durable product categories and markets
• Ideally 3-4 years of experience in consulting, market research, product management of durables or equivalent business units

Additional Information

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai\-safety\-policies.

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

Want to keep up with our latest updates?

Follow us on: LinkedIn | Instagram | Twitter | Facebook

Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news\-center/diversity\-inclusion