Senior Customer Success Manager

The Role The Senior CSM is a unique blend of a technical expert and strategic relationship builder. You will drive adoption within a portfolio of Fortune 5000 accounts, moving beyond traditional BI to help customers deploy AI Agents and Embedded Analytics. You’ll be as comfortable discussing API authentication with a developer as you are discussing ROI with a CDO.

What You'll Do

• Account Strategy: Be part of a focused team managing multiple Fortune 5000 accounts, responsible for driving adoption, tie usage to business problems, and build expansion opportunities through passive selling.
• Champion Agentic AI: Partner with customers to move from "dashboards" to "agents," helping them leverage ThoughtSpot Agents and LLM-based workflows to automate data insights.
• Architect & Advise: Guide technical stakeholders through the development lifecycle of building high-performance data apps using our APIs and SDKs, while ensuring their data stack (Snowflake/Databricks/BigQuery) is optimized for AI-driven search.
• Voice of the Customer: Act as the primary technical point of contact, communicating requirements and use cases in a way that is actionable for ThoughtSpot’s Product, Engineering, and Marketing teams.
• Relationship Management: Foster robust relationships through proactive champion building, acting as the bridge between human business needs and complex data technicalities.
• Bridge Business and Technology: Translate customer business goals into technical requirements and, conversely, explain the business value of technical features to stakeholders.
• Technical Enablement: Run advanced workshops and live demos that showcase the "Art of the Possible" with AI, embedding, and agentic analytics.

What Sets You Apart

• A Consultative Problem Solver: You have a knack for understanding complex business challenges and prescribing elegant technical solutions.
• Technically Curious: You have a deep passion for the data space and are constantly learning about new technologies like LLMs and Generative AI.
• Incredible Communicator: You can command a room of data architects and then pivot to explain a technical concept in simple terms to a business leader.
• Proactive & Eager to Help: You are a natural problem solver who enjoys diving in to help customers with their initial technical hurdles.
• Alongside fluency in English, able to speak European languages, e.g. French, Spanish, German, in a business environment

What You Bring

• 5+ years in a customer-facing technical role (Technical CSM, Solutions Architect, or Sales Engineer) within the Data/SaaS space.
• Analytics & AI Depth: Strong knowledge of the modern data stack (Snowflake/BigQuery/Databricks) and an understanding of LLM-based applications or AI Agents.
• Developer Literacy: Proficiency in SQL and familiarity with JavaScript/TypeScript frameworks (React, Angular, or Vue) for supporting embedded use cases.
• Integration Knowledge: Comfort discussing REST APIs, webhooks, and security protocols like SAML/OIDC.
• The "Consultative Edge": The ability to translate complex technical "how-to" into strategic "why-it-matters" for executive stakeholders
• Master's/Bachelor's Degree preferred but not required.

Mandatory And Required Skills For All ThoughtSpot Roles Spotters are expected to demonstrate AI literacy and workflow integration to include to ability to:

• Comfortably and confidently integrate artificial intelligence into their daily workflow to increase productivity and quality.
• Hands-on experience to leverage AI tools (industry-leading LLMs) to increase productivity, automate routine tasks, and improve work quality.
• Speak to the experience of using AI for research, content creation, and document summarization while maintaining ownership of judgment and final decisions.
• Write effective prompts to get the most accurate and creative results from AI tools.

Spotters are expected to exemplify these key traits and AI Mindset:

• Curiosity in exploring new AI tools
• Adaptability to quickly learn and implement new, emerging AI technologies
• Critical thinking to know when to identify when AI should be used versus when human judgement is necessary

This combination of curiosity, adaptability, and discernment defines the AI mindset, and it’s required for every role at ThoughtSpot.

AI Mindset for All Spotters At ThoughtSpot, we believe AI is a necessary and essential part of how we work. Every role, across every team, is expected to be fluent and comfortable with using AI to do their best work.

All Spotters are expected to experiment with ThoughtSpot’s AI tools (like Spotter and SpotterViz) and leading industry LLMs to streamline workflows, enhance output, and uncover new insights. Whether drafting content, analyzing data, or summarizing documents, AI is a daily partner. We value curiosity, openness to learning, and thoughtful application of AI to create real value. Training and resources are provided so every Spotter can confidently create with AI.

Hybrid Work at ThoughtSpot This office-assigned role is available as a hybrid position, reporting to the office in UK - London.

Spotters assigned to an office are encouraged to experience the energy of their local office with an in-office expectation of 2-3 days per week. This approach balances the benefits of in-person collaboration and peer learning with the flexibility needed by individuals and teams.

ThoughtSpot for All At ThoughtSpot, diverse teams build better products. Complex data problems need many perspectives, not just one. We welcome different backgrounds, identities, and experiences, and we work to create a place where everyone can be themselves and do their best work. If this role excites you and you believe you’re a strong match, we encourage you to apply.

What Makes ThoughtSpot a Great Place to Work? ThoughtSpot is the Agentic Analytics Platform that empowers every enterprise to transform insights into action, on a mission to make the world more fact driven. We hire people with unique identities, backgrounds, and perspectives - this balance-for-the-better philosophy is key to our success. When paired with our culture of Trust, Customer Obsession, Innovation and Intensity, ThoughtSpot cultivates a respectful culture that pushes norms to create world-class products. If you’re excited by the opportunity to work with some of the brightest minds in the business and make your mark on a truly innovative company, we invite you to read more about our mission, and apply to the role that’s right for you.

About ThoughtSpot The world’s most innovative companies turn to ThoughtSpot’s AI-Powered Analytics to put data in the hands of everyone, from the C-suite to the frontline. With simple, natural language search and AI, anyone can ask questions, discover insights, and act with confidence. Unlike legacy tools that sacrifice performance for complexity, ThoughtSpot is intuitively designed for every business user while being built to handle the most complex, large-scale data, wherever it resides. This unique combination of speed and simplicity is why enterprise leaders trust ThoughtSpot to transform decision-making into a truly data-driven culture.

At ThoughtSpot, we’re a curious, data-driven bunch. We believe the world works better when everyone has access to facts. That’s why we build products that make asking and answering data questions as natural as having a conversation.