SAP Customer Success iXp Intern - SAP Innovation Experience Customer Engagement Support AI Lab

We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What You’ll Build The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers. This is more than an internship, it’s the foundation for a career built on connection, creativity, and impact.

Position title: SAP Customer Success iXp Intern – SAP Innovation Experience Customer Engagement Support AI Lab

Location: Palo Alto, CA (USA, In Office)

Expected start date to end date: April, 2026 – March, 2027

Working hours: Full time 40 hrs./week

The SAP Innovation Experience Services team intern supports the organization to ensure the flawless execution of every customer engagement in the newly opened SAP Experience Center and AI Lab Palo Alto.

Key Responsibilities And Tasks

• Preparation and execution support for customer engagements

• Participate in preparation calls with SAP account teams, customer engagement leads, and storytellers in order to prepare the customer visit that consists of Experience Center tours and service engagements such as customer workshops. Work with our team of experts to gain an overall understanding of the showfloor content of SAP enterprise and AI software solutions and technology innovation is required.
• Support workshop preparation for customer visits
• Run breakout groups for SAP Business AI and Agentic AI workshops
• Support content creation for customized tours
• Customize the showfloor for upcoming customer tours if needed
• Support the execution of customer tours including broadcasting support if needed
• Take photos and notes during important visits

• Coordination and support of all onsite customer and partner events in the Experience Center to ensure a seamless experience working closely with our customer engagement team
• Maintenance and operations support of the Experience Center showcase space

• Connect with 3rd party support partners for troubleshooting assistance and coordinate proactive maintenance activities
• Prepare the showroom daily to receive the customer and account team for their tour

• Learn the SAP Experience Center portfolio of Innovation Showcases and present the contents to participants after gaining proficiency over a period of time
• Lead and run student group visits
• Prepare the showroom and create customer specific content to be shown during the tours
• Contribution to project management and communication-related to the Experience Center
• Support projects across the North American Experience Centers and create content for executive briefings in the form of PowerPoint presentations, Excel reports, videos, etc.
• Provide operational support across SAP Experience Center, some tasks includes

• Connect with 3rd party support partners for troubleshooting assistance and coordinate proactive maintenance activities
• Prepare the showroom daily to receive the customer and account team for their tour
• Provide production support during virtual events leveraging latest state of the art production capability for show and tell.

What You’ll Bring We’re looking for someone who takes initiative, has perseverance, and stays curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

• Education: Currently enrolled as a student at a university/college or recent graduate
• Preferred fields of study: Computer Science, Engineering, Business Administration, or related course of study
• Curiosity in technological topics, fast learner, and an urge to understand how things work
• Proficiency with IT Tools and especially proficient in Microsoft productivity tools (PowerPoint, Word, Excel)
• Strong interpersonal communication skills
• Ability to work in a global and international environment
• Experience in project management with a high degree of motivation and ability to work independently
• Embraces fast pace, constant change with grace under pressure

Where You Belong Be part of SAP Next Gen, a global community for students, universities, schools and educational partners, who are passionate about innovation and technology.

• Culture of Collaboration: Partner with experienced SAP colleagues and expert mentors who will support your growth. Grow professionally through personalized mentoring, coaching, and career development support.
• Project-driven Experience: Kickstart your career with hands-on learning experience, making an impact from day one by contributing to meaningful projects that help the world run better. You’ll have endless learning resources at your fingertips and gain future-ready skills from a variety of virtual, in-person, and hybrid learning sessions, cultivated just for you, and aligned with our learning approach.
• Gain Visibility: Build relationships with leaders and peers across teams and functions. Showcase your ideas, skills, and creativity in a global, fast-paced environment. Open doors for future career opportunities within SAP and beyond.

The SAP Innovation Experience Services team provides highly customized service engagements designed to ensure customer success, build relationships, and ultimately drive revenue. The Experience Center brings together account teams, subject matter experts, and executive leadership to demonstrate SAP’s deep understanding of the customer’s specific business, industry, and markets. Learn more about SAP Experience Centers on https://six\-event\-companion\-app.cfapps.eu10\.hana.ondemand.com/ec\-paloalto?status\=LATEST.

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Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Compensation Range Transparency : SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 15 - 62(USD) USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.

AI Usage in the Recruitment Process For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 448012 | Work Area: Administration | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Limited Full Time | Additional Locations: