DACH Customer Success Manager

We are looking for a dedicated Creative Cloud Customer Success Manager to join our ambitious Digital Media team. This outstanding opportunity allows you to work directly with customers, encouraging product adoption and value realization across Adobe’s world-class portfolio of Digital Media Creative Cloud offerings. By developing trusted advisor-level partnerships with key customer collaborators, you will deliver product presentations and point-of-view documents that build awareness and excitement among customer power users.

What You'll Do

• Maintain deep product knowledge and customer guidelines across our Creative Cloud suite.
• Build and maintain positive relationships with customers, understanding their needs, and ensuring their happiness with Adobe’s products and services.
• Assist customers in effectively implementing and adopting the product, ensuring they achieve their desired outcomes and improve the value they derive from it.
• Position Adobe’s complementary products alongside Creative Cloud in relevant and value-focused ways. Ensure customers engage with the entire Cloud portfolio. This includes core creative applications, Firefly, Frame.io, and Adobe Express.
• Build and deliver product value presentations and point-of-view documents to customer collaborators and executives.
• Align with internal collaborators such as Account Managers, Sales Specialists, Solutions Consultants, and Product Marketing to guide the customer through a successful launch, adoption, and value realization.
• Help identify opportunities for growth within accounts, closely aligning with other internal collaborators.
• Take responsibility for the customer’s overall success with Adobe’s Creative Cloud platform including activation, engagement, adoption, expansion, and health scores.
• Gather customer feedback, analyze trends, and provide valuable insights to the product development team to drive continuous improvement and improve the product's features and functionality.
• Identify customers with deployment risk and partner with an Account Manager to build and implement get-well plans.

What You Need to Succeed

• Proficient German communication skills are required. Both written and verbal.
• Proven track record of effectively addressing customer challenges to reach resolution.
• Proven track record of meeting or exceeding sales targets or customer success goals.
• Previous experience working as a trusted advisor to drive business value and sales expansion opportunities.
• Familiarity with creative software, including Creative Cloud and other related creative industry products, is a plus.
• Bachelor’s Degree or equivalent work experience.
• 5+ years relevant work experience in customer success, sales, and/or solutions consulting, with a preference for experience in the creative or technology industries.
• Proven experience as a self-motivated, collaborative, and responsible professional who is passionate about exceeding client expectations.
• Resourceful: Able to prioritize, multi-task, and perform effectively in ambiguous environments.
• Communicative: Outstanding presentation and interpersonal skills.
• Engaging: Highly effective at leading and facilitating executive meetings and engaging with the C-Suite and also end users.
• Available to travel up to 50%.

About Adobe Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.

Let’s Adobe together At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

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