Overview:
At Wayfair, we believe great experiences start the moment someone walks through our doors. As a Guest Experience Host, you’ll be the first and last impression for every guest and team member who enters our store. From offering a warm welcome to helping monitor safety and store standards, you’ll play a key role in creating a seamless, secure, and friendly in-store experience. If you thrive on human connection, are naturally observant, and love delivering standout service, you’ll feel right at home here.
What Does a Guest Experience Host Do?
- 🛎️ Deliver Hospitality-Level Service: Go beyond expectations to ensure every guest feels valued, respected, and supported. Whether you’re greeting at the entrance, resolving concerns, or helping someone find their way, you’ll treat every interaction as a chance to leave a lasting positive impression.
- 👋 Create a Welcoming Vibe: You will ensure every visit starts and ends on a high note. Offer assistance, answer questions, and set a friendly, professional tone for the entire team.
- 💬 Support Customer & Team Needs: Assist guests with wayfinding, field inquiries, and surface feedback or concerns to store leadership. Be a go-to source for in-the-moment support—whether for customers or your teammates.
- 📞 Tackle Admin Tasks with Care: Answer store phones, check voicemails, help with device check-ins, and support internal communication needs. Document and escalate security or safety incidents with accuracy, professionalism, and confidentiality.
- 🛡️ Enhance Asset Protection Awareness: Keep a watchful eye on store activity and flag behaviors that may indicate policy violations, theft, or safety risks. Work closely with the Asset Protection (AP) team to maintain a secure environment.
- 🚨 Uphold Safety Standards: Conduct routine safety walks and monitor for potential hazards in both front-of-house and back-of-house areas. Respond promptly and appropriately to safety incidents and escalate issues when needed.
- 🎥 Oversee Security & Access: Manage check-in procedures for associates and visitors, monitor security desk operations, and use store cameras to oversee key entry and exit points.
You’ll Thrive in This Role if You Have:
- 👥 People-First Energy: 1+ years of experience in retail, hospitality, or customer-facing roles—where you made others feel seen, supported, and welcome.
- 📢 Strong Communication Skills: You can clearly and professionally communicate in person and in writing, adjusting your tone as needed for guests, associates, and leaders.
- Situational Awareness: You’re observant, tactful, and know when to escalate concerns. You recognize when something is “off” and respond with care and confidence.
- 💻 Tech-Savviness: You’re comfortable using Google Suite tools like Gmail, Sheets, and Forms—and ready to learn new systems if needed.
- ⏰ Dependable Flexibility: Available for a retail schedule including mornings, evenings, weekends, and holidays. You show up on time and bring your A-game to every shift.
- 🌟 Hospitality Mindset: Background in hospitality or high-end service environments is a big plus. You bring warmth, attentiveness, and a solutions-focused attitude to every interaction ensuring guests feel truly cared for from start to finish.
Additional Physical and Environmental Requirements:
- 💪 Physical Activity: Frequent standing, walking, and reaching with hands and arms; occasional sitting, climbing, balancing, and crawling.
- Mobility & Movement: Frequent stooping, kneeling, and crouching throughout the day.
- 📦 Lifting Ability: Ability to lift and move up to 50 lbs independently on a regular basis. Some projects may involve heavier items, which must be managed with proper assistance or equipment.
- 👀 Vision Requirements: Includes close, distance, color, and peripheral vision; depth perception and the ability to adjust focus.
- 🌡️ Temperature Flexibility: Comfortable in environments with varying temperature conditions.
- 🔊 Noise Tolerance: Occasional exposure to moderate noise levels and physical activity.
- ⚠️ Safety Awareness: Minimal exposure to workplace or environmental hazards—must adhere to all safety protocols.
What Are The Benefits
- 💰 Competitive Pay: Earn competitive compensation with regular opportunities for performance-based increases.
- 🚀 Career Growth: Access professional development and advancement opportunities to help you grow with us.
- Health Benefits from Day One: Medical, dental, and vision insurance coverage starts on your first day.
- 🌴 Time to Recharge: Start accruing paid time off immediately—because work-life balance matters.
- 💼 401(k) with Company Match: We’ll match up to 4% to help you plan for your future.
- 🎓 Tuition Reimbursement: Eligible after 6 months of employment—learn, grow, and get support along the way.
- Wayfair Employee Discount: Save big on the pieces you love—plus get 10% off at our in-store restaurant 🍽️.
- 👶 Parental Leave Options: Choose from paid and unpaid leave plans to support your growing family.
- ✨ And So Much More: We’ve got more good stuff where that came from! Our full-time roles receive the full benefits package, while part-time or seasonal team members may have modified offerings. Your recruiter or in-store team can help with any questions!
Assistance For Individuals With Disabilities
Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.
Need Technical Assistance?
For more information about applying for a career at wayfair, visit our FAQ page here.
About Wayfair Inc.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.
Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.