Product Solution Engineer
You must have a passion for superior customer/ business satisfaction as part of a successful merchant facing product organisation. You must be a good problem solver and trouble-shooter who not only relishes playing around with gadgets and new technologies but also enjoys the fun of solving new technical problems every day. Be part of a highly energetic and innovative team and create customer delight as a differentiator for Juspay.
Responsibilities:
● Take ownership of customer issues and requests through to resolution
● Research, diagnose and troubleshoot issues following SLAs
● Guide non-technical users through the issue resolution process
● Product integration support for merchants
● Collect and document information about users problems for future references
● Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
● Provide prompt and accurate feedback to customers
● Document knowledge in the form of knowledge base tech notes and articles
● Collaborate with team for application enhancements requirements
Qualification:
● 2 to 6 years of experience working in application and technical support.
● BE/ME in any discipline / MBA/MCA or equivalent
● Excellent trouble-shooter. Strong analytical and problem-solving skills.
● Decent programming skills and SQL knowledge. Able to understand the code.
● Excellent written and verbal communication skills, ability to explain complex technical issues clearly to non-technical users.
● Ability to collaborate across teams and strong interpersonal skills.
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