Software Engineer – Customer-Facing Technical Solutions

Position Software Engineer – Customer-Facing Technical Solutions

Job Description We are seeking a customer-facing Software Engineer who can blend deep technical expertise with strong communication and relationship-building skills. This role requires a candidate who thrives in high-value customer conversations while also contributing directly to the design and development of advanced automation solutions for our manufacturing operations. You will partner with global operations teams, OEM/ISV customers, and internal stakeholders to deliver scalable, reliable, and innovative software that supports edge manufacturing and provisioning.

What You’ll Be Doing

• Serve as a primary technical interface with customers, translating their business and technical requirements into actionable engineering solutions.
• Lead and participate in customer-facing discussions, demos, and technical deep dives, providing clarity, guidance, and solutions.
• Collaborate with global operations teams and business stakeholders to confirm project requirements, objectives, and outcomes.
• Design, develop, and maintain software and features supporting manufacturing automation, including imaging, deployment, and testing workflows.
• Create workflows, wireframes, and logical designs using knowledge of software engineering and hardware integration.
• Conduct rigorous testing, identify and resolve bugs, and ensure system reliability in manufacturing environments.
• Provide documentation and training for both internal teams and external customer stakeholders.
• Act as a trusted advisor to customers, ensuring technical solutions align with business needs and objectives.
• Continuously evaluate existing solutions, recommend improvements, and drive innovation in manufacturing automation software.

What We Are Looking For

• 5–7 years of software engineering experience with a Bachelor’s degree, or 3 years with an advanced degree, or equivalent work experience.
• Proven track record in customer-facing engineering roles (e.g., technical solutions engineer, pre/post-sales engineer, consulting engineer).
• Experience in manufacturing or automation environments specific to integration and provisioning of computer hardware (servers, storage, networking).
• Customer Engagement: Demonstrated ability to communicate complex technical concepts clearly and confidently to technical and non-technical stakeholders. Skilled at building trust and handling high-pressure customer discussions.
• Systems Expertise: Strong command-line skills across Windows and Linux environments.
• OS Imaging: Proficient in Windows imaging techniques and Linux provisioning tools such as dd, Clonezilla, and Kickstart scripting. Understanding of iPXE is a bonus.
• DevOps & Automation: Hands-on experience with Docker, Kubernetes, CI/CD workflows, and manufacturing automation systems.
• Problem Solving: Ability to balance customer needs with technical constraints, delivering practical, scalable solutions.
• Requires both in-depth engineering expertise and customer-facing communication skills.
• Frequently engages with customers to define requirements, troubleshoot issues, and present solutions.
• Acts as a technical leader and customer advocate, influencing both internal teams and external partners.
• Solves complex problems with innovative approaches, driving process improvements and efficiency gains.

Work Arrangement: Hybrid: 3 days in office/2 days work from home

What’s In It For You At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans and a solid benefits package.

• Medical, Dental, Vision Insurance
• 401k, With Matching Contributions
• Paid Time Off (including sick, holiday, vacation, etc.)
• Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
• Growth Opportunities
• Tuition Reimbursement
• Short-Term/Long-Term Disability Insurance
• Climate controlled environment with excellent break room facilities
• Growth Opportunities
• And more!

Are you being referred to one of our roles? If so, ask your connection at Arrow about our Employee Referral Process!

Annual Hiring Range/Hourly Rate $92,000.00 - $121,000.00

Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.

Location: US-AZ-Phoenix, Arizona (East Sky Harbor Cir)

Time Type Full time

Job Category Sales

EEO Statement Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status. (Arrow EEO/AAP policy)

All Arrow job postings are for existing job vacancies . We anticipate this requisition will be open for a minimum of five days, though it may be open for a longer period of time. We encourage your prompt application. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.