Do you enjoy shaping the customer experience for some of the most influential academic and government institutions across the Americas—while leading a large‑scale transformation with global visibility? About Elsevier Elsevier is a global information analytics company that helps institutions and professionals progress science, advance healthcare, and improve performance for the benefit of humanity. We serve the research, academic, and clinical communities by applying technology and analytics to content — enabling social progress and expanding the breadth of human progress.
About The Role As Vice President of Customer Success for the Academic & Government (A&G) organization in the Americas you will be at the forefront of scaling and optimizing our global post-sales organization. This is a highly visible, strategic leadership role that will shape and drive customer experience across onboarding, adoption, retention, expansion, and advocacy.
This role is part of the senior A&G leadership team and reports to the SVP of Customer Success. The VP will partner closely with stakeholders across Product, Sales, Marketing, Operations, and Technology. You will lead transformational initiatives, mentor and develop a world-class team, and serve as a key succession candidate for broader executive leadership within Elsevier.
Key Responsibilities Strategic Leadership & Organizational Scale
Team Development
Qualifications
Why Join Us This is a pivotal role at a transformative moment in Elsevier’s evolution. You’ll join a newly formed, high-impact team charged with building a best-in-class customer success function. With strong support from senior leadership, a global customer base, and an ambitious roadmap ahead, you’ll play a central role in defining the next era of value delivery — and potentially help lead that future as a successor to the SVP role.
We promote a healthy work/life balance and provide various well-being initiatives, shared parental leave, study assistance, and sabbaticals to help you meet both your immediate responsibilities and long-term goals.
U.S. National Base Pay Range: $136,100 - $252,800. Geographic differentials may apply in some locations to better reflect local market rates. Base Pay Range for CO is $136,100 - $252,800. Base Pay Range for IL is $142,900 - $265,400. Base Pay Range for Chicago, IL is $149,600 - $278,100. Base Pay Range for MD is $142,900 - $265,400. Base Pay Range for NY is $149,600 - $278,100. Base Pay Range for New York City is $163,300 - $303,300. Base Pay Range for Rochester, NY is $136,100 - $252,800. Base Pay Range for OH is $129,200 - $240,100. Base Pay Range for NJ is $164,703- $263,097. This job is eligible for an annual incentive bonus. Application deadline is 03/27/2026.
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
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