Technical Support Engineer (Python, Optics, Zemax)

We Are: At Synopsys, we drive the innovations that shape the way we live and connect. Our technology is central to the Era of Pervasive Intelligence, from self-driving cars to learning machines. We lead in chip design, verification, and IP integration, empowering the creation of high-performance silicon chips and software content. Join us to transform the future through continuous technological innovation.

You Are: You are passionate about optical simulation and photonics, eager to apply your skills in Python and industry-leading tools such as Zemax OpticStudio. You bring a strong foundation in physics, optics, photonics, or opto-electronics, and you thrive in environments where innovation and technical excellence are paramount. Your curiosity drives you to stay current with the latest advancements in simulation software, engineering, and AI. You are comfortable with Python scripting and excited to leverage it for automation and problem-solving.

You communicate technical concepts clearly and empathetically, engaging effectively with both technical and non-technical stakeholders. You enjoy collaborating across teams and disciplines, sharing knowledge, and closing gaps to deliver meaningful outcomes. Organized and resourceful, you manage multiple priorities with urgency and attention to detail. You are motivated by helping customers succeed, using simulation and AI to turn ideas into reality and drive human advancement.

What You’ll Be Doing:

• Deliver high-level technical support for Zemax OpticStudio, Python-based optical simulation workflows, and related photonics tools, ensuring responsiveness and technical accuracy.
• Utilize advanced support tools such as Ansys Innovation Space, AnsysGPT, and other AI-driven platforms to identify, develop, and deliver effective solutions to customer issues.
• Follow established support processes to provide timely, consistent, and high-quality customer service.
• Build deep expertise in optical simulation technologies, photonics design, and industry trends relevant to customer applications.
• Submit product improvement suggestions, file defect reports, and verify fixes, contributing to ongoing product quality enhancements.
• Document and share technical solutions, fostering team effectiveness and knowledge consistency.
• Participate in strategic initiatives, helping to evolve customer support methodologies and advance organizational goals.

The Impact You Will Have:

• Accelerate customer innovation by integrating Zemax OpticStudio and Python-driven solutions into engineering workflows.
• Enhance customer satisfaction and loyalty through prompt, expert support and high-quality solution delivery.
• Drive excellence in technical support, maintaining strong customer satisfaction and positive experiences.
• Channel customer feedback to improve product features, report software defects, and validate fixes, directly impacting product quality.
• Support product readiness and customer success through field testing and workflow validation for real-world optical applications.
• Promote adoption of advanced optical simulation and AI technologies across diverse industries.
• Strengthen the technical knowledge base through documentation, collaboration, and knowledge sharing.
• Advance your expertise and career by working with industry leaders in optics and photonics.

What You’ll Need:

• Bachelor’s degree in Physics, Optics, Photonics, Opto-Electronics, Electronics, Electrical Engineering, or a related field; MS preferred.
• Strong understanding of photonics and optical physics, or closely related engineering fundamentals.
• Hands-on experience with Zemax OpticStudio and Python scripting for optical simulation.
• Familiarity with other optical simulation tools such as Ansys Optics, Lumerical, or Speos is advantageous.
• Excellent organizational and time management skills, able to handle multiple projects and meet deadlines.
• Outstanding written and verbal communication skills in English, able to simplify complex technical concepts.
• Ability to travel domestically up to 10% of the time.

Who You Are:

• Exceptional communicator, engaging both technical and non-technical stakeholders.
• Analytical thinker with a strong problem-solving mindset and a passion for continuous learning.
• Collaborative team player, valuing diverse perspectives and thriving in multicultural environments.
• Self-motivated and proactive, comfortable working independently with minimal supervision.
• Adaptable and agile, embracing change and new responsibilities enthusiastically.
• Organized and detail-oriented, with a strong sense of responsibility and urgency.
• Customer-focused, dedicated to delivering outstanding support experiences and helping customers succeed.

The Team You’ll Be A Part Of: You will join the Ansys, part of Synopsys, Customer Excellence team—a dynamic, forward-thinking group of engineers dedicated to revolutionizing customer support and learning experiences. The team focuses on delivering high-quality technical solutions, leveraging AI-enabled tools, sharing knowledge, and continuously improving customer experience. You’ll collaborate with passionate professionals committed to innovation, efficiency, and outstanding customer outcomes.

Rewards and Benefits: We offer a comprehensive range of health, wellness, and financial benefits to cater to your needs. Our total rewards include both monetary and non-monetary offerings. Your recruiter will provide more details about the salary range and benefits during the hiring process.

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