Principal Partner Solution Architect - IAM & Agentic Solutions (UK & Southern Europe)
Department:
Global Partner Team
Location:
Remote - UK, Ireland
Languages:
Fluent English, Fluent Italian
Job Type:
Fixed-Term Contract
Company Overview
Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business.
We are creating a new category of agent-driven agreement workflows with the Docusign Intelligent Agreement Management (IAM) platform. Our mission is to transform agreements into strategic business assets that drive intelligent action across systems of record. Furthermore, we are pioneering the use of Agentic AI, allowing autonomous agents to assist in creating, committing, and managing agreements to unlock new levels of operational efficiency.
The Opportunity
Agreements sit at the center of every business relationship. As enterprises adopt agentic architectures, the agreement lifecycle must evolve to keep pace. We are looking for a strategic technical leader and innovator to drive this transformation with our partners across global markets.
As a Principal Partner Solution Architect, you will stand at the intersection of the Docusign IAM platform and the future of business automation. You will design reference architectures, advise on best-practice implementation patterns, and enable partners to deliver integrated, high-value agreement solutions to our joint customers.
This is a hands-on advisory role. You will collaborate directly with partner practice teams, guiding them through complex workflow orchestration and shaping how the industry defines and manages agreements in the era of intelligent automation. This position is an individual contributor reporting to the Sr. Manager, Partner Solution Architects.
What You'll Do
Principal Partner Solution Architect
We are seeking a strategic and inquisitive technical leader to own technical alliances with our partners across EMEA. While this role requires native-level fluency to support our critical Italian partner ecosystem, your scope will extend to strategic partners across the broader European region.
You will act as the technical conscience for our strategic partners, guiding them through the transition from traditional agreement workflows to the full Intelligent Agreement Management (IAM) platform and the emerging frontier of Agentic AI-driven workflows.
Key Responsibilities:
- Architect and Advise on Agreement Workflows:
Design scalable reference architectures and framework blueprints to guide partners in integrating Docusign IAM with enterprise platforms. You will advise on proof-of-concept solutions and create reusable accelerators that enable partners to demonstrate immediate business value and achieve faster implementation times.
- Drive Partner Technical Activation:
Act as a subject matter expert and mentor to build deep IAM competency across the partner ecosystem. You will lead hands-on technical workshops and conduct rigorous architecture reviews, enabling partner consultants to deliver high-quality solutions that align with IAM best practices and drive tangible customer business outcomes.
- Regional Technical Alliance:
Own the technical relationship with key partners in designated EMEA territories (Southern Europe/UK). Serve as the trusted advisor for Partner Solution Principals and Architects across the region.
- IAM & Agentic Evangelism:
Translate the technical vision of Docusign IAM and our Agentic roadmap into actionable strategies. You will guide partners in mapping out the next generation of critical business solutions and enable the European ecosystem to scale their IAM practices.
- Practice Development:
Drive the creation of partner solution accelerators that unlock value through the Docusign Agreement Context Layer. Your focus will be on building frameworks that are repeatable and scalable across European borders and regulatory landscapes (eIDAS, GDPR).
- Shape the Technical Win:
Design and deliver compelling Demos and POCs that address critical customer challenges. You will showcase Docusign platform value across industry verticals including Financial Services, Healthcare & Life Sciences, and Technology.
- Deal Support:
Assist partners in crafting RFP responses and solution proposals that maximize customer value from IAM investments.
- Thought Leadership:
Create technical thought leadership content including solution briefs, reference architectures, blogs, and whiteboards, tailored to the European market, focusing on compliance, security, and AI transformation trends.
What You Bring
Basic Qualifications:
- Language:
Fluent Italian
and
Fluent English
are mandatory. (Additional European languages are a plus).
- Experience:
10+ years of experience in technical pre-sales, partner engineering, technical consulting, or solution architecture within the SaaS, ERP, or Cloud ecosystem.
- Agreement Domain Knowledge:
Deep understanding of the Intelligent Agreement Management landscape, including Contract Lifecycle Management (CLM) technologies and data orchestration between systems.
- Agentic AI Concepts:
Demonstrated understanding of Agentic AI concepts (Large Action Models, Autonomous Agents, Orchestration frameworks). You understand how AI moves from "chatting" to "doing" in a business context.
- Enterprise Architecture:
Strong enterprise SaaS background, with experience in ERP and/or CRM systems architecture (specifically SAP Ariba/S4HANA, Salesforce) and familiarity with key integration patterns.
- Integration Frameworks:
Proficient in designing solutions using APIs (REST/SOAP), JSON, Low-code/No-code platforms, and standard integration middleware.
- Communication:
Strong verbal and written communication skills with the ability to engage technical and business audiences.
- Education:
BS/BA degree in Computer Science, Engineering, or equivalent relevant work experience.
- Travel:
Willingness to travel 25% or more as needed.
Preferred Qualifications:
- Experience with Agentic Platforms:
Familiarity with Salesforce Agentforce, SAP Joule, Microsoft Copilot Studio, ServiceNow Now Assist, or similar.
- Consulting Experience:
Proven consulting experience leading digital transformation initiatives at scale, or consulting background working at or with Systems Integrators (SIs) to build technical practices.
- Technical Documentation:
Experience creating technical business documentation including workflow diagrams, reference architectures, proposals, and SOWs.
- Data Technologies:
Familiarity with HTML, XML, structured data formats, and low-code/no-code platforms.
- Presentation Skills:
Mastery in delivering compelling demos and presentations to C-level business and technical audiences (CIOs, CTOs, CDOs).
Remote / Hybrid Work
This role is designated as
Remote
. The employee is not required to be in an office frequently but must be willing to travel (approx. 25-30%) to partner sites or events across the EMEA region as needed.