Technical Solutions Consultant

Remote Work: Yes Overview: At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges.

Being a part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.

You'll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about – locally and globally.

Come make an impact every day at Zebra.

Zebra Professional Services team has a great new opportunity for a Technical Solutions Consultant Level 2 to join our diverse Global Core Team. This role will involve travel to customer sites across EMEA as well as required attendance to our Bourne End office in the UK, and opportunity to work from a home office.

In this exciting role with Zebra Professional Services, you will be responsible for the Systems Integration Project lifecycle, from initial analysis and design to final implementation and handover into Business as Usual. You will craft and present technical solutions to clients, create essential project documentation, and act as the key technical escalation point for our Partners, Channel & Field Engineers working on large-scale solution deployments.

Due to nature of some projects, A Security Clearance and UK Gov DBS Check will be required which will be funded by Zebra Technologies.

Responsibilities:

• Pre-Sales: Support in Level of Effort (LOE) & P&L creation, contributing into contracts/Scope of Work (SOW), reviewing with our internal Legal team ready for signature.
• Design & Development: Design and build robust, scalable, and secure integration solutions between various enterprise systems within the project scope/contract and deliverables.
• Implementation: Manage the deployment and configuration of our core integration platforms. Analyzing complex system and application design problems to determine the best approach for meeting customer requirements, whether through innovative new solutions or the strategic re-use of existing components. Play a vital part in our continuous improvement process by supporting and identifying necessary change requests.
• Collaboration: You will be a critical link between our internal teams and field operations. You will work closely with project managers, Product Owners, Business Unit, software developers, and business analysts to gather requirements and ensure that our solutions perfectly align with customer and business goals. Furthermore, you will provide essential technical support to our Field Engineers, assisting them with the successful integration of Zebra Core Services at customer sites.
• Testing: Develop and execute test plans to ensure the reliability and performance of integrated systems.
• Troubleshooting: Identify, diagnose, and resolve integration/implementation issues in a timely manner.
• Documentation: Create and maintain detailed documentation for all integration processes and systems, Documenting and presenting to clients on technical solutions/designs.

Qualifications:

• 2-4 years of experience in a system integration or a similar role.
• Proven experience with integration platforms and protocols (e.g. JSON, XML, PowerShell).
• Knowledge of Mobile Device Management (MDM), Android Operating Systems
• Basic software development and networking knowledge
• Experience within a client facing role is a must
• Excellent communications skills, ability to deal with external clients
• Ability to work on complex projects with minimal supervision
• Ability to travel across EMEA and flexibility required as and when project needs.

Advantages:

• Proficiency in one or more programming languages (e.g., Python, Java, C#).
• Knowledge of Windows operating systems
• Knowledge of RFID and Ultra-Wide-Band (UWB)
• High level written skills, this is required for producing the technical documentation for our integration work
• Complex and versatile programming knowledge for different languages and hardware uses

Be nefits

• 25 days of vacation
• Up to 32 hours paid time off per year to volunteer with a charity of your choice
• Reward & Recognition scheme - earn points to spend online
• Training and personal development in soft skills and hard skills, access to our internal learning portal and internal career opportunities within Zebra departments
• Annual bonuses based on financial results
• Yearly salary increases according to individual performance
• Employee referral bonus for bringing New Talent to Zebra
• Pension Scheme with a matched contribution up to 7%
• Private medical and dental cover
• Access to an innovative online learning platform
• Cycle to work scheme
• Employee Assistance Program

To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.

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