Solution Advisor Expert (PreSales) - SAP Customer Experience

We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

As a Solution Advisor Expert (SA Expert) for SAP Customer Experience , you are the recognized subject-matter authority for SAP CX solutions within the sales organization. You play a pivotal role in shaping customer strategy , influencing executive decision-makers, and driving large, complex, and strategic opportunities across the full customer lifecycle.

You leverage your deep functional, technical, and industry expertise across the SAP CX portfolio (e.g., Sales, Service, Commerce, Marketing, and integrated CX scenarios) to support customers from early value discovery through deal execution, adoption, and long-term expansion.

Key Responsibilities Include

• Act as the lead CX solution expert for strategic and complex opportunities, supporting new sales, renewals, and expansion across key accounts
• Drive CX vision, value articulation, and roadmap alignment for customers, positioning SAP as a long-term strategic partner
• Design and deliver high-impact, tailored solution demonstrations and value-driven presentations that clearly connect SAP CX capabilities to customer business outcomes
• Partner with Account Executives and Customer Advocates to shape account strategy, identify whitespace, and prioritize opportunities for investment
• Lead executive-level engagements, workshops, and CX strategy sessions with customer stakeholders
• Qualify opportunities by assessing customer maturity, business drivers, competitive landscape, and solution fit
• Act as a thought leader within the account team, influencing deal strategy, messaging, and competitive differentiation
• Collaborate with peers to define overall CX narratives, industry-specific value propositions, and competitive positioning
• Lead strategic deal governance, including rigorous dry runs, risk assessment, and value validation for high-priority opportunities
• Ensure effective handover to implementation partners and SAP Services teams, maintaining continuity of vision and customer outcomes
• Stay engaged post-sale to reinforce value realization, adoption, and expansion, supporting renewals and long-term customer success
• Leverage and contribute to digital assets (demos, use cases, best practices, storytelling content) to scale impact across the organization

What You Bring

• Extensive experience in large enterprise software or IT organizations, with a strong focus on Customer Experience solutions
• Deep SAP CX portfolio expertise and typically 5–8+ years of relevant experience in CX, CRM, or related Lines of Business
• Proven ability to operate as a trusted advisor to senior customer stakeholders, including C-level and business leaders
• Strong understanding of cloud-based architectures, SaaS and PaaS delivery models, and enterprise integration landscapes
• Recognized internally as a CX domain expert, with a consistent track record of success in complex, high-value deals
• Ability to translate customer business goals, industry challenges, and KPIs into compelling CX solution strategies
• Excellence in storytelling, value-based selling, and executive communication
• Strategic mindset with the ability to balance short-term deal execution and long-term customer transformation
• High degree of autonomy, ownership, and accountability, combined with a collaborative, team-first approach
• Passion, credibility, and energy in all customer and internal interactions

Meet your team

• SAP Account Teams: Partner closely to shape account strategies, identify growth opportunities, and drive customer success across the entire lifecycle
• Customer Advocates / Customer Success: Collaborate to ensure continuity from sales to adoption, value realization, and renewal
• Global Digital Content Factory & CX Community: Leverage and contribute to scalable demos, assets, and best practices
• Implementation Partners & SAP Services: Enable a seamless transition from deal closure to delivery, ensuring alignment on scope, vision, and outcomes

Skills You’ll Use Professional Skills Business Acumen

Customer Orientation

Establishing Trust

Influencing Skills

Effective Communication

Tech Industry & SAP General Skills Artificial Intelligence

Software as a Service (SaaS)

Process Improvement

Technology Innovation

SAP Cloud Suite Portfolio

SAP Customer Experience

SAP Corporate Strategy

Role Specific Skills Competitive Positioning

Customer Value Proposition

Storytelling

Demonstration Skills

Overcoming Objections

Executive Conversations

Technology Solution Adoption

Client Needs Assessment

Cloud Strategy

Demand Generation

Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 448323 | Work Area: Presales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: